Unfortunately, reporting a baggage missing on arrival is one thing, filing a formal claim with the carrier is another. Under applicable legislation (namely the Montreal Convention), ''the complaint must be made in writing at the latest within 21 days'' (article 31).
Correct me if I am wrong but, from your initial post, I understand that the incident occurred on 28/08 and that you wrote to SV outlining the extend of your relatives' damage on 02/10/11. SV are therefore rejecting your claim because it was filed 14 days later than the official deadline (=18/09).
All airlines will follow the same policy based on the Montreal Convention. But that obviously no consolation to you...
BTW, why did you post in the AA sub-forum?
|