Complaint: Customer Service Racism, lies and abuse of power by SWA
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Old Jan 22, 2012, 10:52 PM
skiprite skiprite is offline
 
Join Date: Jan 2012
Posts: 2
Default Racism, lies and abuse of power by SWA

I just flew flight 1406, MCO TO ALB. I was almost thrown off the flight based on a lie by flight attendant-Renee FOR ABSOLUTELY NO REASON other than my race- African-American, 59yo, college graduate. I boarded - paid $10 for Early Bird Check-In-and proceeded to get a seat in the exit row. Renee- white- was standing in the exit row seat area on one side. There was a passenger sitting in the aisle and window seat, the center was vacant where Renee was standing. I asked her if it was open, she said yes and I proceeded to sit. After a few minutes I reached for my bag under the seat. Renee started yelling at me saying I touched her leg and she threatens to have me removed from the plane. I said NOTHING. She goes to the front, talks to the ground person, who comes and tells me Renee told her I was a trouble maker and saying inappropriate things to her. Luckily, the passenger next to me-white-spoke up and verified I said nothing or I would have been removed. No apologies were made, just more threats. I am still in shock and plan to pursue with FAA and SWA.