Dear Observerx,
I am sorry that you are yet to recieve a reply from Etihad. I am unable to direct message you, due to restrictions on this site.
If you would be happy giving your information on this thread, please feel free, and I shall do all possible to attempt to assist you.
Further to this, the normal channels to contact Etihad are open, although I can see that you have attempted this in the past.
Cazzi B
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