"log-in online and check your status in 'account mgmt'. They reset the elite miles at 0 at the turn of the year"
Yes I do that consistently and understand that they reset after the new year. The problem is my December miles have never been posted or added. And for some reason I never received a December 2011 statement which would show those miles. And the December 2011 statement is not listed in my online profile either (but every other statement is). So basically my account statement ends at 11/27/2011, and for some reason December never posted, and now they have reset everything back to 0 without accepting my miles from the two flights I took in December which would have gotten me to Elite status.
Still on hold, refuse to hang up. It has now been 2 hours, 6 minutes...
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