I can't get through via phone to this airline.
Regarding a flight on Fri. Jan. 13th. Arrived to airport at 11:30 am for our 1:30 departure. Upon arrival-nearly at he door of the airport we were asked where we going...they told us the airport was "closed due to weather". (we drove nearly 2 hours...not too bad!). I asked if they could help us obtain other arrangements or a refund, I was told to call a number (that she provided). I have called that number now for TEN days at all hours only to get disconnected after many recorded messages.
Today I called the Kalamazoo Airport. They were helpful in giving me a few direct phone numbers and the time to call...between noon and 2! I did just as he said and both numbers rang a million times and then simply disconnected me. The airport also told me they were NOT closed on January 13th, or any other day! They have $800 of my money and I really want it back. Does anyone have any input on what to do? I'm not a traveler...fly maybe once every decade! I was going to visit my aging grandparents, I pray that wasn't my last opportunity!
