[mafalda68]

I have the same experience but my problems starts on Puerto Rico. I was scheduled to flight SJU-MIA on June 11 and returning on June 15. I was traveling to Tampa for a medical appointment and I found that the flight was delayed for 3 hours in Puerto Rico with no reason. I missed my connection flight from MIA to TPA but knowing that American have more flights to Tampa I was not worried. I called Customer Service and after 1 hour on hold they start to relocate me in a new flight. The call was hang up and I need to call again and wait around 15 minutes for a new agent and start the process again. Finally they find me a flight to Tampa.

But the fight of the nightmare was the connection flight from MIA to SJU on June 15. I was coming from Tampa and our flight was a little delayed.

As soon as I arrived in the Miami airport I move to the terminal and the saga begins....To my surprise the fight was delayed. Later, they change us to another terminal and the fight was delayed again. They change again to the original gate and start the boarding process. When we are on board 1 hour later they notify us that the flight was cancelled due to “technical problems”. They move us to another gate and notify us that we need to wait around 2 hours more for a ship from a flight from Managua. That was to suspicious enough due to at a snack store at the airport, confirmed that American cancels flights very often. That plane arrives from Managua empty, due to no passengers arrive on it. (Yeah, right!!). Again we aboard the ship and when we on board they told us that we have mechanical problems and the ship can't flight in that status. They move us to another gate and after an hour notify us that the crew complete the required service time and need to take the break time for 8 hours. A lot of security agents arrive at the terminal and the AA officials told us that they can offer us a hotel room for 3 hours. The line grew enormous and slow to get vouchers for hotel and meal. As you established, AA ground staff is not prepared to deal with these kinds of situations. Lack of customer relation skills, are so rude and they spend a lot of time with blames instead notify us that they don’t have a flight and locate us in a hotel early, I have a medical condition and I travel To Tampa for a medical treatment and the delay cause a detrimental effect on me. That was the worst experience with an airline that I ever have. I travel a lot and delays always can occur but the way that the airline respond to the customer was very different that the way that AA gave us at on the Flight 1555 from Miami to Puerto Rico on June 15.