For passengers who missed a connecting flight, yes rooms should have been booked.
Otherwise, for those in which OAK is their destination, you'd be on your own anyway, yes?
Agents should have been more visible perhaps, certainly the baggage office should have been open to receive the incoming flight. Was it?
Other than that, no airline can make vendors or other non-airline owned services change their policies and hours.
And those who didn't dress properly? Flying into Oakland in January? They were idiots.
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