I actually have been talking with TSA (because I had a slip letting me know they were in my bag). The TSA manager at the airport I checked my bag into verified my items were in the bag and that I now need to file with the airlines. And yes you guessed it, they are not very helpful.. . yet. I completely agree with you jimworcs, employees should be held accountable just as in every other position in the business world. Less things would be stolen if they knew there was repercussion for their actions.
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