Even the finest “all-inclusive” resorts don’t include underwear!
So sorry to hear about what happened to you and your husband. You were certainly lucky to get on that flight to CLT from DCA, but your luck ran out once you reach the Bahamas. As you pointed out, brand new legislation requires the airline to refund you your baggage fee, and then the contract of carriage will give you reasonable reimbursement for other expenses. Glad you kept careful track and will be submitting a claim for reimbursement. You deserve a lot more than $400!
If you have an iPhone, you can download an app which will record your phone conversations. Very useful when you call airlines. Agents lie all the time. If you start off the call and kindly let them know that the line is recorded on YOUR end, they tend to be a little more careful with what they promise you. That trick has done me well over the years.
Let us know once you’re back in the DC area safely, and if you were able to enjoy the rest of your trip.
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