edreams have fooled us once again by false promises
Hello all,
I am new to this thread. Just to inform everyone, we feel so aggrieved with edreams as they told my wife and I just 2 hours ago that as long as the flight operator authorised the modification of our tickets, they would honour that.
However, having just spoke to BMI in England, and having received the OK from them, edreams still will not budge and refuse to permit any changes - still maintaining that the operator has not authorised it. I have since contacted BMI, 3rd time now, and they informed me that they cannot change it because edreams specifically told them that my ticket is non-refundable nor changeable. Edreams on the other hand said that they did not say this to BMI as it is the carrier who determines the terms and conditions.
So why on Earth did edreams deceive me; having me call the flight operator when, according to BMI, they knew all along there wasn't going to be any glory my end.
I took edreams advice to call BMI in good faith and now I have been burnt!
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