Emily,
You appear a bit touchy.... have you been eating Gluten again?
I wasn't suggesting for a minute that there was any justification for poor security, poor customer service etc..... I was simply explaining that frequent flyer programmes distort normal consumer behaviour and this explains why airlines get away with it.
You openly admit that you select more expensive flights, at your companies expense...when you had other cheaper alternatives.
As for the Norwegian example, you repeat information I gave you... I know that this only applies to internal flights, and your flights were international... I was lamenting the fact that it doesn't apply to international flights.. that was my point.
By the way.... if you have a gluten intolerance which you know about and makes you "viciously ill".. you were ridiculously irresponsible to eat the food given to you.
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