[Zoey]

Frankly, this is the first time I've seen this happen to anyone. It truly represents how low airline companies have stooped with their "customer service".

Truthfully, I think the fault lies within the airline company. Delays are always prone to happen. I think the pilot's urge to go was because of the 'ticking clock' I recently read about. I think airlines are pressuring the pilots to maintain, if not improve, the percentage of on-time flights.

Once the check-in compartment of the plane closes, a "clock" starts ticking. Another "clock" starts once the plane pushes back from the jetway/gateway (whichever one you wish to dub it).

So yeah, I guess that there's no such thing as customer service anymore, and that airlines will do anything to augment their cash flow at the expense of the customers they pledged to serve.