Skytrax is the biggest database in terms of numbers giving feedback, but it is rather similar to Trip Advisor..... Inidvidual reviews may need to be taken with a pinch of salt, but overall figures are probably broadly representative. If you track US and European airlines over the last 30 years, they have been surpassed by Asian and Middle Eastern airlines in terms of service quality indicators and passenger satisfaction, with the drop in standards at US based airlines being particularly precipitous!
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