After costing Delta 2000 flights (I live near HNL and had some spare time, so I went and met 20 of their flights at baggage claim!
), I wrote 2 emails to their customer service, customer service supervisor, the VP that oversees customer service, and the CEO. Never heard a word from anyone. I let my status go with Delta because of my issue and will let my Skyclub membership go when it expires. I am now pretty happy with Continental as an elite. Delta used to be really great 5-6 years ago but the customer service issues there start at the top these days. It won't be until their board gets their heads out before things will change there. Too bad, they have a great flight staff. The biggest difference for me was that I gave the Continental customer service a test with the same situation I had at Delta and the 1st level support needed to get a supervisor to resolve, but it was resolved within one call. Out of the 2000 people that promised me that they'd use another airline for their next trip, I'd bet at least 1000 of them did. I feel pretty confident that I cost them over $1,000,000 in fares. I mat be back someday, but they really made it difficult.