Quote:
Originally Posted by ronjboyd
My wife and I were charged $143 apiece for changing our return flight (#3917 LAS to LAX). That is a rip-off. When I expressed my angst the flummoxed ticket agent (LAS/CSA Naomi G. emp#16965) refused to complete transaction, and abandoned her post (position #20) leaving my wife and I stranded at the ticket counter for twenty minutes before I was able to get the attention of a supervisor to complete the transaction. Naomi just walked away and left position#20 unmanned. Naomi and her lack of courtesy and professionalism is a poor poster child for Southwest Airlines. And you call yourselves the “Luv airline.” Phooey.
|
you have to pay the difference in price between tickets, it isnt a "change fee" it happens with every airline, but others will also charge a change fee of upto $150 on top of the difference or just the change fee depending on the airline
i have never been a fan of southwest but their practices are better than others, but i wouldnt fly southwest if i had the choice (personal choice)