I think you might try small claims for this. Delta agreed they had it, and agreed to send it to you, which you can prove. Of course, they employ many thieves, who may not have realised tht you knew they had it, and have taken it. You fulfilled your part of the agreement to complete the paperwork. They breached theirs. I woud sue just to annoy them. It doesn't cost much and will force them to explain themselves and how they "lost" it.
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