Complaint: Frequent Flyer Program Whiteboard Survey Research Scam
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  #3  
Old Feb 22, 2012, 11:17 AM
Tex Tex is offline
 
Join Date: Feb 2012
Posts: 5
Default Buyer beware!

In the USA, the rule is "Buyer beware." Delta sent me the email and, foolish me, I hit the "Join Now" button and was sent to this Whiteboard research site to complete a form registering me for emails inviting me to complete a survey on my opinions on hamburgers, computers, and detergents. In return, they say I'll get Skymiles. Delta will say they just sent the email and that I made the decision to join. In fact Whiteboard may not have had my Skymiles data.

My complaint is that Delta would get involved in the deception. Somewhere there must be a place on the delta.com site where I can opt out of third-party offers. But this was a direct Delta offer.

The US operates like the Wild West, where it is every man for himself. Delta put out the bait and I took it. Delta will say they were just trying to make a few bucks on the side, regardless of how I and other frequent flyers now perceive Delta. Now that American Airlines is in trouble, Delta feels like they are #1 and don't have to try to care for their most loyal customers any more.