No one is saying that she would get fired on the basis of one complaint. I was suggesting people with that kind of nasty attitude don't treat people like that as a one off... I am sure she is a bitch most of the time. If enough people wrote and complained, the pattern might influence who AA dumps and who doesn't....
AA is another huge legacy carrier which is in bankruptcy because they are crap. Instead of allowing it to fail the government will protect it, allowing it to rip up it's contractual obligations to employees and suppliers, strip out costs by reneging on aircraft leases and emerge, possibly even bigger than before, by merging with US Airways. At that point, the US will have 3 mega carriers, Delta (after bankruptcy and swallowing Northwest), United (after bankruptcy and swallowing Continental) and AA (after bankruptcy and swallowing US Airways). These huge anti-passenger monoliths have created a system of hub monopolies which are driving down standards of customer service in the US airline system. They are protected by paying huge sums to PACs which prevents any pro-consumer legislation. Someone needs to wake up and smell the coffee. While AA sits in the shelter of bankruptcy, they are driving out competitors at Miami (Delta and United have practically withdrawn) and driving up costs. HOW LONG WILL US PASSENGERS PUT UP WITH IT?
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