Jim, are you honestly saying that you think the customer was in no case rude? come on! he told the flight attendant to do their job, which they were doing, the other flight attendant went and got another coworker (probably the lead) and he made the remark. he could have put his backpack under the seat without the rude remark, those passengers also paid for their seat, and lets be fair, he was the last one on the plane. i dont know the tones everybody used since i wasnt there. but imo the passenger isn't exactly an innocent victim here
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