Good to hear that you have finally got your booking sorted.
I agree that the Manchester staff seem far more friendly but the difficulty is getting through to the them. I have been asked to be put through to the supervisor I spoke to in Manchester but they refuse (well they say they can not transfer calls) and ask me to call the same number and it might just get through to Manchester!!
I spoke to the CAA today as getting desperate particularly as the flights are a few weeks away and got things to organise. The guy I spoke to seemed genuinely shocked when I said they wanted to charge me £400 to amend a name so will see what/ if that brings any joy.
Will take your advise also and give Emirates another call and see if I can get to a supervisor although they seem very reluctant to come to the phone.
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