Ryan,
A ticketing office has the resources to resolve the most complex issues… but they didn’t.
Delta’s phone sales department and customer relations can usually help… but they didn’t.
Your bank is designed to advocate for you, and they're completely neutral… but they didn’t.
Can I ask WHY? Did everyone give you the same response—and what was that response?
As presented, your story suggests that you really SHOULD have been charged and don’t understand why. So give the rest of the story and prove otherwise so that folks can help you recover your money.
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