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Old Mar 1, 2012, 11:18 PM
tppalm tppalm is offline
 
Join Date: Mar 2012
Posts: 7
Default Airline Searching for my bag???

Allow me to clarify...

Yes, US Aviation Services is contracted to clean planes at the Maui Airport. United makes a message telling passengers to Deplane and to leave their bags on board if they are continuing on the flight. Merely leave your tray table down and your items won't be touched (Which we did). Is United responsible for anyone or any contractor they allow on the plane while Customers are waiting for cleaning? Pretty sure the answer is yes...

When we returned to our seats we noticed our bags were moved to a different row and upon getting the bag noticed our Laptop was missing. I the customer took the action to approach a flight attendant and demand the cleaning crew was stopped. After I the customer complained that my property is missing and refused to allow the plane to depart until something was done, suddenly the cleaning crew produced my Laptop out of a garbage bag which was being used to conceal it to get it off the plane. United did not search for my Laptop or watch the cleaning crew while they were on the plane.

How is having something stolen from me not an inconvenience??? Yes I recovered it because of my quick actions but that does not erase the fact that a US Aviation Services attempted to steal my stuff! United is respnsible for who they let on their plane, and I feel that $50 voucer which covers my baggage fees on this trip is not a fair compensation.

Call me crazy, but I'm pretty sure I was the victim here and deserve more because of the HUGE inconvenience this caused. Not in regards to missing my flight, or being delayed but in regards to someone trying to steal from me!