No, not enough has been done. Do airlines realise that stealing from customers is a crime? What happened to the police?
There is widespread theft in the airline industry and they take no action whatsoever to address the problem. It is time they were held accountable.
In relation to the incident itself, this typifies the airline response. They are apathetic and hide the scale of the problem. It was the passenger who had to insist that the items were returned. The airline told passengers to leave their possessions on the flight...these items were in their care and control and they are responsible for them. The cleaners were on the plane under contract to United. They have absolutely not done enough.
The OP should demand to know why the police were not called. The cleaner should be prosecuted. Furthermore, there should be an investigation of prior claims by passengers. This cleaner did not get caught the first time they stole from passengers. United are the only one's with the data which would show the scale of the problem. They should research every lost item reported when the plane was being handled in Maui.
I agree that the cleaner was the thief... not United. But their response has been wholly inadequate and they should do far more. It is outrageous the way this issue was handled and typifies the way airline management "looks the other way" while their thieving employees and contractors pillage customers luggage.
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