The point on self-entitlement is plain ludicrous.
Imagine if your wallet is stolen. The thief is caught latter and your wallet (with all valuables) returned intact. Don't you think the thief would be charged for the crime and don't you think the victim will demand further compensation?
Gromit your response is immature.
IN this case, United gave directions to leave the carry-ons ("they will be untouched"). United's contracted workers were cleaning the plane. So yes, United is responsible. In the example you give - is the robber is 'contracted' by the owner to rob his own house?
I would press-on this issue and reach out to as many parties as possible and make United pay.
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