That reply is outrageously complacent. I think you should write to the CEO outlining what happened and demanding to know the following:
1. Did United call the police?
2. What action did United take to investigate any prior reports of missing items and thefts in Maui during cleaning
3. What actions did United to ensure that their contractors have carried out sufficient background checks on their employees?
This time, copy your letter to one of the TV networks,lus the local TV station in Maui and the DOT.
United need to be shaken out of their complacency about the thieves they employ.
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