True Cost of Flying Spirit
Spirit Airlines
Flight 678
Ft Myers
02/21/2012
- Cancellation.
- Confusion whether flight was cancelled or delayed - 6:50 PM: e-mail notification of flight cancellation issued / 7:00 PM: Misty stated flight was not cancelled / 7:05 PM - 11:30 PM Spirit Air website showed flight as delayed, showing a revised departure time.
- Failure to notify passengers when problems apparently began 7:30 AM - according to Spirit Air Supervisor, Susie.
- Inconsistent information provided at Spirit Air desk at airport.
- 2 1/2 hour wait to get final determination of flight status being cancelled - despite website showing flight as delayed.
- Ft Myers, Spirit Air Supervisor Susie: rude, condescending, complained about her job responsibilities
Sold - Round trip cost: $255.38
Refund $127.69 (return leg)
Cost to find flight back: $254.10
Cost to stay another night: $156.55
Cost for transport to/from airport $25.00
Cost of Lost wages: $250 (conservative)
Total Actual Cost for round trip flight: $813.34!
A 218% premium caused by flying Spirit Airlines
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