I think you are focussed on the wrong thing. The $50 voucher is being kept low because they want to keep to the line that they are not responsible, did all they could and it was a "gesture" of regret.
I think you should focus on their
1. Failure to call the police
2. Failure to give any reassurance that customers who may have experienced this in the past were contacted and advised that the thief had been caught
3. Failure to have appropriate procedures in place to ensure that such thefts are prevented. It required your insistance that the airline should search the cleaners and not depart until this had been done that uncovered the thief.
If you can establish that United failed to act reasonably and appropriately, the gesture may increase, but you are focussing on compensation.... focus instead on their negligence.
Last edited by jimworcs; Mar 7, 2012 at 5:12 AM.
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