US Airways has NO responsibility for their errors!
I called about the error in two days from booking when I received the confirmation, the agent told me it would take 24-48 hours to show up. They admitted to the error when I called to correct it. They waived the change fee of $150 because it was their error.
The explanation I got about coach vs. business class: they did not have a business class seat available for an award ticket on that day, not that their were none available on the flight; I checked and their were.
I have filed a complaint with the DOT and the Attorney General's office, the DOT was told by Us Air they were not responsible to do anything. The Attorney General's Office, contacted them yesterday and I am awaiting a response.
Just some additional details, my flying time was extended by 8 hours and I am flying on three different airlines, on the way home because of their error and my travel starts the day after I was supposed to return.
Thank you for your suggestions, I appreciate the input.
I am hoping to not go the legal root but it appears I will have no choice.
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