UP
I can appreciate your viewpoint. You sound like you work for the airline since you know the details of my flight. No one would have waited for me to board that plan. I watched all the passengers sit there for 20 minutes waiting for the plane to even board. On top of that the Check IN staff were rude and nasty when they returned; no excuse for any of that. It was some of the worst customer service I haveever received.
Regardless I did finally receive refund. It took 8 phone calls and about 6 hours on the phone, primarily on hold.
As for my daughter she was refunded her Delta ticket but Carnavel Cruise line doesn't really care that Delta could not get her to the cruise. Cruise ships wait for none one. She has lost all of that money with no recourse. Unless you think will pick up that tab as well.
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