I booked roundtrip business class. When US Air corrected their error, they booked the first two of my return flights business class on other airlines and on theirs put me on coach. Yes, on the other airlines there were seats but not on US Air's convenient yes, plausible, NO, as I checked and their open business class seats.
I was flying for 16 hours and I need business class for that, and now it is 24 hours, with the last 6 in coach.
I agree they are usually a waste, but for flights this long, I can not handle being swashed in coach. Not too, business class on US Air is the equivalent of coach on many other airlines I fly, so it really is bad!
But the amazing part of it all is they are of the mindset that they have no responsibility to their customers for their blatant errors. I am not sure of the legality of booking customers for the wrong dates and then making them pay? That is what I will be exploring next.
Thanks.
