US Air Responds but not to the questions being asked
Well today I get this response from US Air. They can't open seats on other airlines, but they do not address the fact that on their own airline, they have me in coach, they should have the ability to change that!
They do not address the fact that it is their airlines fault that I am returning home a day late.
They do not address the fact that I have to pay because they screwed up at all.
Just that they can not open a seat on another airline, wow would never have guessed that!
It is not even pass the buck, because there is no one to pass it to, it is a US AIRWAYS ERROR, but here you can see they have no responsibility for their errors. Guess if you ignore the issues they go away, NO!
And thanks for telling me the matter is closed, its NOT! See below:
On behalf of Doug Parker and US Airways, thank you for contacting Customer Relations.
Our office not only responds to the needs and comments from our customers, but also shares those comments with the appropriate management teams. This method has proven very successful; in fact, many of our current policies, procedures, and positive changes are a direct result of customer feedback.
I apologized that we were not able to comply with his request for compensation due to the lack of Dividend Miles award seating availability. Unfortunately, US Airways Customer Relations does not have the ability to open award seats on another airline, in this case Air Canada. Our Reservations Agents can only offer award seating if the other airlines involved have authorized it.
As advised on our pervious e-mail correspondence we are considering this matter closed and there will be no further correspondence pertaining to this issue.
I regret that we have been unable to come to an agreeable resolution. Given the privilege of serving you again on US Airways, we look for forward to providing you with a more satisfying travel experience.
Sincerely,
Florence Wyn
Representative, Customer Relations
US Airways Corporate Office
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