Hi,
That is not fair at all that you had to pay an additional £236! Understandably she was distraught and I don’t blame you for being enraged about this. They should have written back to you by now. Please keep this forum up to date when they reply.
I’m sure most of your friends and family would agree at how unfair this is (if you told them about it).
… And your friends/family don’t have the benefit of the anonymity of the internet. I’ll admit that this is none of my business. But I couldn’t help but notice that you called the airline originally. You are writing follow-up letters to the airline. You posted the complaint to this website. You verbalized how upset your daughter is. It is admirable when someone—especially a young person—takes financial responsibility for their education. That shows someone with a bright future who is very independent. It is not possible for me to write this without you taking offense. But why do you “own” this situation? We rarely see someone post a complaint on another adult’s behalf.
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