Quote:
Originally Posted by annepowell
Although I did buy a ticket through eDreams and travel on it, my daughter then wanted to book for her and her family to travel. After thinking she had secured cheap tickets, the reality of the prices was way higher when the breakdown of tickets was shown and their initial prices shown are a complete mis-representation.
However, she booked the tickets at the end of December for flights in April for them all. In January she recieved an email saying that she needed to send a copy of their passports and a copy of her credit card, both back and front!! She replied by email to them saying that she would not send both sides of the credit card to anyone, and never heard anything back. After 4 emails from her to eDreams she became worried as it was now February and no tickets had been sent. She then tried calling but no number seemed to get her to the right department and she was calling expensive premium numbers with no success.
Finally we found a number to get through and the female member of staff told her that her tickets had been cancelled, because she had not sent the copy of her card and passport as requested!! When my daughter explained again that for data and security reasons she could not send out her card, the woman member of staff became very rude and told her she must send it or tickets would not be sent!!
After worrying moments my daughter has checked her card statement and believes that by some stroke of luck, the money did not actually get taken out for the tickets, although is awaiting full confirmation form the card company. They are the lucky ones it seems!
Needless to say we will NEVER use eDreams again.....they are categorically breaking rules for data and security protection.
BEWARE!!! Do NOT send in your card details...and be aware that you may actually not get your tickets!
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Dear customer,
We apologize for the inconvenience, due to the high volume of fraudulent internet bookings, we do need to request copy of passport and credit card from time to time. However, I agree that the back of the credit card is not necessary and will definitely recommend to our Fraud department to stop asking for it, as we understand our customer's concerns.
We hope to have a future opportunity to display our excellent customer service skills we are known for. For any additional comments please do not hesitate in contacting us.
eDreams
edreams.onrep.en@edreams.com