I feel for you. We americans looking for a cheap flight, pay in advance and then get sh__t on. Foreign speaking answer centers, horrible customer service(if you can get a hold of someone). My answer is to no longer spend my money with a company that does care about it's customers. P.S. Don't ever except vouchers from them either. They tell you one thing and then hand you a flyer at he end of the conversation(when your in hurry to make a flight) which fine prints excuses them from ever giving you anything. I in the future will spend my money with any other airlines, but spirit. If you start adding up all the fees they really are more exspensive anyways.