[Warren]

I'm a business traveller and I've written three complaint letters to the Continental headquarters office in Houston. They have not gotten back to me. My co-worker flies out of JFK because he works in the city (NYC) and usually flies with AA and just last month he complained at the airport for flight attendant treating him poorly during a flight and they just sent him a $200 flight voucher. He didn't even have to write a letter! Meanwhile, I had my attorney co-sign the last letter (sent in September, that's right, last year), and not even a receipt notice/letter.

The flight attendant refused to sell me a beer because I had already purchased one. When I asked her why, she said that she didn't know if I had already drank at the airport, so she was not going to take any chance with me being disruptive.