Delta moves reservations - then charges if you need to change
March 12, 2012
My husband and I booked travel for July 6, 2012 on flight #2906 where the time of the flight departure was 10:45 am and arriving in LGA at 11:55 am. We are traveling to NY city for our anniversary and have plans that begin at 5 pm.
Today, I received an email that our reservation has been moved to flight #3027 which departs ROC at 2 pm and arrives in LGA at 3:03 pm; effectively canceling our plans for Friday evening.
Because of this change, I attempted to cancel this Delta arrangement and request a refund so that I could book a USAir flight that accommodates our schedule. It was explained to me that the credit would be given but had to be used by February 2013 and would cost $150 change fee -- plus the price of the new fare!
This is extremely disappointing to say the least. Please explain this policy that allows Delta at its discretion to move our reservation with no recourse for the customer to decline the change. I do not find any policy in the fine print of the ticket purchase. The bottom line is that we'll pay for the original ticket, $300 to change, another $? for future purchase AND the price of the needed ticket on USAir to try to get us there on time!
Last edited by Whiteiris; Mar 12, 2012 at 11:34 PM.
Reason: confidentiality
|