Anyone who has read my posts will know that I am typically on the side of the customer over an airline, but here I am not so sure you have been treated as badly as you make think. Of course, I am sorry for your loss and understand how distraught you will have been when you made the mistake, but it sounds like Alaska did ultimately do the right thing.
They dropped the change fee and looked back to see what the fare would have been if you had not made the mistake and instead booked Oakland to Portland. If I understand your account correctly, the fare from Oakland to Portland on the day you booked the ticket was $101 higher. So Alaska put you in the position you would have been, had you not made the mistake. This seems fair and reasonable to me. Did I misunderstand that situation?
|