[mtoumi]

They always promise and don't deliver. When I call their contact center they always make me feel like you are doing me a favor. Honestly this company's bad customer service will certainly deliver them bad financial surprises in the future. I personally ordered a wheel chair for my mother in law who is over 60 and cannot speak French or English and cannot walk a long distance. What we got is my mother in law in Paris not known what to do and no one cared about helping her. When I called them, they said that its true that we ordered a wheel chair but this is not a guarantee service. Initially the agent of course made it like AIRFRANCE is the only company that will provide this kind of service and confirmed the order for us. Before that they made a mistake with my ticket, my wife, and my daughter. They put my new born in a different flight (wow very smart). We had to stay in Paris for 5 more hours and I have to go outside to buy another ticket. and more and more and more. In addition, because I am from North Africa, I am only allowed to carry one bag. My promise to myself is to never flight airfrance and make sure I will tell my story to everyone I know and write in every place about what they did to me.