rude & irrational
Aside from the rude AA ticket agent at the Atlanta airport, I was astonished when AA wouldn't refund my $65 taxi fare to my car. My flight from DFW to ATL encountered cabin decompression and had to make an emergency landing in Little Rock. We landed about 9p and was told we had to wait until midnight for another aircraft to pick us up. After 3 hrs of waiting, we boarded and landed in ATL around 3am. The commuter train wasn't running, so I had to get a $65 taxi ride to my car. I wrote to AA's customer service and they refused to refund my money. I can understand if it the delay was weather, or ATC related. However, this was a mechanical problem. I've refused to fly AA since then.
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