[dualmilitarycouple]

My husband and I are both in the Air Force serving overseas in the UK. We both received short notice deployment orders to Iraq for 6 months. We have a baby daughter that we needed to get back to the states to stay with family. I had purchased 2 tickets through Expedia.com w/Air France. My husband's report date was then changed to an earlier date.

I tried to call Air France (the world's worst airline) to change the ticket to arrive back in the UK 12 hours earlier than the original time. They were not helpful and tried to charge us about $800 to change the ticket. This and the customer service rep interrupted me every other word and then told me to be patient since he was new and was still in training. Expedia also called to try to get them to waive the fee since we were on military obligation. They refused again.

I then talked it over with my husband and we tried to cancel the ticket and get our money back. Expedia contacted Air France to plead our case. We genuinely believed that we would get about 75% of the $2300 back for the tickets as we understood that there would be some penalties.

Air France refused a refund...even a partial refund. They informed Expedia that it was a "use or lose ticket" and would not even issue a credit with the airline. Expedia again tried to get them to waive the fee to change the return portion of the ticket and they refused. We ended up buying a one way ticket back here from an US based airline.

Shame on you Air France for your terrible customer service and patriotism. You are non-empathetic. I have written Expedia to have you removed as a carrier with that company as you are only reducing the credibility of the company. Thanks for nothing.

If you would like to complain to Air France, they have a website with a contact us link. You probably won't hear anything back from them.

Expedia, thanks for everything even though we didn't get what we wanted. They really went the extra mile and it was appreciated.

If you are reading this, please support our troops in Iraq. Even if you don't agree with the war, we volunteer to do this for the United States. We are proud to serve.