inept Etihad "guest support"
I am still waiting for "Customer Service" from Etihad to deal with 26,000 miles which just vanished from my account.
In order to resolve the issue and never have to deal with the airline again (it is the most cynical and manipulative airline I have ever come across)I ordered some gift items. none of them showed up yet the miles were debited from my account. After months of tedious reporting of the situation i have just received this:
You had made a purchase on 21st December for a Burberry and the same was returned on 19th February. These miles expired on 20th February.
Similarly there was a purchase made on 21st December for Raleigh Bike computer and the same was returned as on 11th March and the miles expired on 12th March.
Please note the dates on these transaction are incorrect, hence the miles are showing refunded on 20th Feb and expired on 19th Feb.
If we have misunderstood your correspondence may we request you to clarify how you would like us to assist you with this regard.[/B]
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