BA customer service are shocking
Lifttruckman, I agree BA customer service is shocking. Way they treat their passengers is a disgrace. BA has descended to the cheap-couldn't-care-less cattle airline class of Ryanair and Easy Jet.
My suggestion is to make a claim through an online small claims courts suggested by jimworcs. I followed these steps and had a satisfactory outcome.
Good luck and fly anything other than BA. They need to realise it's a competitive world out there and customers will take their business elsewhere if BA continue to treat passengers way they do.
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