The contract agents that work for AS in Hawaii have been a problem, and drop the ball far too often. I can't wait for the day AS puts their own people at those counters. They should have immediately told the large woman that she would have to wait for a flight with two seats available.
Once on the flight however, the FA should have declared the heavy person could not safely fly.
Have you bothered to complain to the airline, or did you come to vent here first? Alaska has been pretty good about customer relations.
Oh, AFWIW, I'm 6'7" and 280. So I KNOW what it's like flying in coach.
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