As she was denied boarding, she is entitled to compensation...you can complain to the DOT, via the quick links on this page. Spirit are hopeless and a "last resort" airline....unless you are a backpacker. They are simply not worth it unless it doesn't matter when you get there. I will allow my son when travelling to use them (and their European counterparts Ryanair), but if it matters if you get there, pay the extra and go on a serious airline. It often not much more by the time you have accounted for the "extras".
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