the way this complaint sounds is that you are not part of this family. is that correct? If not, i dont think you will ever know if they did/will appologize to this family? They aren't going to email or call you saying "we appologized to this family for the rude behavior of our flight crew..." What the flight attendant did was WRONG! no doubt. but all you really can do, since this wasn't your family (the way it sounds) is complain to the agent or air canada and leave it at that. its up to the family to complain more and see what can be done for them
|