rejected miles
Good day everyone,
My husband is traveling every other month from Abu Dhabi to Manila and back and forth because of his job. His company always book him with Etihad Airways. To date, he is now a Gold member of the Etihad Guest and we are always looking forward on the miles points that will be credited to his account. Unfortunately this February 29 and March 25, 2012 he flew via Etihad Airways but we got tired emailing and following up his claims but always Etihad rejected it. What puzzled us is why are they rejecting our claim when his colleagues (who flew on the same flight as his) got their miles automatically credited to their account without any problem.
I am the one doing the emails and following up because he is busy with work and this stresses me so much. Hoping you can help me. Thank you
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