Baggage lost, incompetence piles up
My luggage was lost on 12/6. Paperwork was completed in accordance with this loss, and sent to central baggage - signed for on 12/29. I did not receive the "postcard" I was told to expect upon receipt of these documents. I called only to find out they had my address wrong - I have no faith any of this will be straightened out even though AA lost nearly 2,000.00 worth of my belongings. I would appreciate it if anyone out there has any idea how to bring this to a higher level. I am furious at the stunning incompentence of this :evil: airline. Thanks.
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