Quote:
Originally Posted by cortlander
My making a number of changes was not a factor. I could make a booking, and had till four hours prior to departure to pay the change fee before the booking would be cancelled. So I did wait till the last day to pay the change fee just in case my plans changed again.
I any case, even the first time I changed the flight date, I was told that I would have to book in a "higher" class and pay both the change fee as well as the fare difference.
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Typically I hate Air India and they are one of the worst airlines (from a customer experience perspective). However, in your case, it is one of the best practices (again from a customer perspective) across the industry. Most airlines will charge you every time you change your flight. Air India allows you to change the flight any number of times. You pay only $125 prior to the departure.
Regarding the fare difference (which I think is your key point), you are alleging that Air India intentionally charged you a higher fare/class (for economy). Did you consider that you may have bought the cheapest class/fare when you first booked the flight? When you changed your return ticket, that fare may not be available. In any case, if you have proof that there was a lower fare available that was not offered to you, then that should be the focus of your complaint.
Try to skip out the part about the change penalty from your complaint (along with some proof that you were charged a higher fare when a lower one was available) and you will have a better argument.