You were somewhat between a rock and a hard place, with Delta and Alitalia, both of whom are appallimg, and in the worst alliance, Skyteam. It does not pay to travel on US based airlines to Europe. Yiu have more rights and protections when travelling on an EU based carrier, under EU rule 261. I would recommend in future you travel with Lufthansa, BA or Swiss for example. This doesn't guarantee a great experience, but standards of customer service have not fallen as low in European airlines quite as fast as U S based ones and you have more rights under EU rules, even if you are a US Citizen departing from a US airport, as long as you are booked on an EU carrier.
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