The $150 is a fee to cover the loss that Delta incurs for holding a seat for you, which you ended up not using; i.e. we could have sold that seat to someone else. Why is it not fair to keep a piece of the ticket when we have held our end of the deal? (reserving a seat for you from the day you booked it)
It's unfortunate that this happened to you and I'm sure they are sympathetic, but this event doesn't justify Delta to not charge you the fee, it's just part of what comes along with the pain of having a basement overflow.
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